Park Lane Club app download on iOS and Android

Getting the app on your device

Our Park Lane Club app runs on both Google Play and the Apple App Store, so you can install it on pretty much any modern smartphone. The easiest way is to open your usual app store and type “Park Lane Club” into the search bar. You can also go to parklane.se and follow the buttons there if you prefer to work from the official site first.

On Android, the correct package name is se.parklane.guest. If you see several similar names in Google Play, checking this identifier helps you land on the right listing. For iPhone and iPad users, the App Store app ID is 1464597656. Dropping that number into search usually pulls our app up straight away.

Before you tap install, it is sensible to check that your phone or tablet meets the basic requirements. On Apple devices, the app needs iOS 13.4 or any later version. Android phones depend on what is written on the Google Play page at that moment, so take a quick look at the “Requires Android” line. The app itself is free to download and free to open on both platforms.

Android setup

To get the Park Lane Club app on an Android device, you can follow this simple flow.

1. Open the Google Play store from your phone or tablet.
2. Type “Park Lane Club” into the search field at the top.
3. Look for the app with the package name se.parklane.guest in the details.
4. Tap Install and wait until the progress bar gets to the end.
5. When the button changes, open the app and confirm notification permissions if they appear.
6. Go to the registration area inside the app to create a new profile or connect an existing one.

If the download bar seems stuck, it usually means the device is low on free space or the store is pausing things in the background. Clearing a bit of storage and retrying is normally faster than restarting the entire phone or cancelling the install again and again.

iOS setup

Installing on iPhone or iPad takes roughly the same amount of time, just through the App Store instead.

1. Open the App Store app, then switch to the Search tab.
2. Enter “Park Lane Club” in the search box, or type in the app ID 1464597656.
3. Tap Get, then confirm with Face ID, Touch ID or your Apple ID password so the download starts.
4. Once the app icon appears on your home screen, tap it to open and allow notifications when iOS asks.
5. Fill in the registration form shown in the app so we can activate and link your membership profile.

What the app actually does

The Park Lane Club app is not a mobile wallet or a casino cashier system. It is built for guest access, membership handling and event information. In practice this means it becomes your pocket connection to what is going on at the Park Lane Club venue. Once you register, we begin sending you details about upcoming evenings, themed parties, VIP nights and shows that run at the club.

The main idea is quite simple: instead of calling in every time to see what is on, you let the app keep you posted.

During registration we ask for standard personal details so we know who is attending and where to send confirmations. Pay attention to the email field: whatever address you enter there is where event updates and invitations will go. Using an inbox you rarely check makes it easy to miss complimentary entry opportunities.

If at any point you want fewer notifications, you do not need to uninstall anything. Your alert preferences can be changed from the account area inside the app. For enquiries about bookings or reservations in particular, our dedicated email is [email protected], which goes directly to the reservations team.

Your profile after registration

As soon as your registration is done, the profile section opens up more controls. From there you can adjust how we contact you, manage which newsletters you receive, and see which events you have already signed up for. The main app screen focuses on current and upcoming events so you can quickly see what is next.

Most of the account settings sit under the profile tab. That is where you go to tweak contact options, update an email address or check what you previously registered to attend. It is laid out in a straightforward way, so you do not need to spend long learning where things live.

If push notifications appear to be missing once you are registered, it is often a device setting rather than an issue on our side. On iOS, open Settings, scroll to Notifications, then find Park Lane Club and make sure alerts, badges and banners are switched on. On Android, open App Info for Park Lane Club, then confirm notification access is allowed. Those two checks resolve the majority of notification problems.

The venue itself

Park Lane Club Casino sits at 22 Park Lane, Mayfair, London W1K 1BE. It is right next to the London Hilton and only a short walk from Hyde Park Corner Underground station, which makes it straightforward to reach by public transport or taxi. For the London site, the venue operates under the Metropolitan Casinos brand.

Our doors open daily from 2pm and stay open through to 7am, seven days a week. That schedule gives you plenty of room to plan an evening visit after work, or a late night stop when you are already in central London.

The app functions as a digital entrance to this physical location. Members who take the time to register through the app receive earlier notice of special evenings and can be eligible for complimentary admission on selected nights. That is the main practical reason for going through the Park Lane Club app download rather than relying only on phone calls.

United Kingdom regulations still apply: minimum age for entry to the venue is 18. The app is classified in the app stores as suitable for ages 13 and over because of general content guidelines, but legal access to the casino floor and related activities at the club is only for guests who are 18 years of age or older.

If the download is not working

When the app will not install or update, it usually comes down to a handful of common causes. Devices run out of storage space, operating systems fall behind, or the app store account ends up tied to the wrong country. For users in the United Kingdom, it is worth confirming your Apple ID region or Google Play country is set to United Kingdom, not another market, before trying again.

If you previously had the app installed and it suddenly stops behaving as expected, deleting it and installing a fresh copy from the relevant store resolves most glitches. That simple step clears out older cached data and gives you the current version.

Here is a short checklist of what to try yourself before you contact support:

1. Look at how much free storage your device has available and remove a few unused apps or files if space is low.
2. Check that your iOS or Android version meets the minimum requirement listed for Park Lane Club.
3. Open your App Store or Google Play settings and make sure the region or country is set to United Kingdom.
4. Restart the phone or tablet, then attempt the Park Lane Club app download once more from scratch.
5. If none of this helps, send an email to [email protected] with your device model, OS version and a brief description of what happens.

Contact and support

We split support depending on what you want help with so that queries reach the right team faster. For questions about events, memberships or general club matters, you can call the London venue directly on +44 (0)20 3759 5050 during operating hours. Booking or reservation messages go to [email protected].

Technical questions about the app itself - for example problems logging in, repeated crashes or installation errors - are handled by our technical partner at [email protected]. If you are not sure where your problem fits, it is fine to use that address as a starting point and they can point you in the right direction if needed. For broader general enquiries, [email protected] remains available.

Our main website at parklane.se includes a dedicated Park Lane Club section, which carries the same download links you see in the stores along with venue information. Metropolitan Casinos hosts an additional London venue page at metropolitancasinos.com, and both sites describe the same property at 22 Park Lane.

If you prefer not to use the app at all, that is absolutely fine. You can still reach the venue by phone or email to get details about upcoming events and to register. The app simply gives a quicker, automated way to stay updated and to secure complimentary admission to selected VIP nights, but it is not the only route into the club.